Concierge -Liberty Place

Job Title:

Concierge

Job Type: Full-Time

Customer Experience / Administration

We are seeking a personable, organized, and dependable Concierge to join our team. As the first point of contact for our customers and visitors, you will play a key role in shaping the experience and perception of Franklin Group. This role combines traditional front-desk responsibilities with proactive customer service and essential administrative support.

• Serve as the first point of contact for customers and visitors, providing welcoming and professional experience.
• Manage incoming communication via phone, email, messaging apps, social media, and in-person visits.
• Provide prompt and accurate information or redirect inquiries to the appropriate department.
• Support day-to-day administrative tasks across departments.
• Handle office and kitchen supply orders to ensure smooth office operations.
• Coordinate with USPS, Fed Ex, and other shipping vendors for mail and package deliveries.
• Assist with maintaining business listings and relationships, such as the Better Business Bureau.
• Manage appointments, meeting room bookings, and calendars as needed.
• Monitor and maintain a clean and organized front desk and common areas.

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1+ years of experience in customer service, office administration, or a related field.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general comfort with technology and online platforms.
• Ability to manage multiple tasks in a fast-paced environment with a positive attitude.

• Friendly and supportive team environment
• Opportunities for growth and development
• Meaningful role in delivering outstanding customer experiences.
• Competitive salary and benefits package

Franklin Group is an Equal Opportunity Employer.