Global Operations Coordinator Washington DC

Overview

Position: Global Operations Coordinator

Washington DC. The Operational Transformation Coordinator supports the Chief Operating Officer (COO) to drive organizational change through a refresh of organization-wide operational, information, and accountability systems. Reporting to the COO, the coordinator gathers and synthesizes information on processes and procedures, implements and maintains new information sharing tools, coordinates with colleagues across all Anera country offices to create and implement new standard operating procedures, and provides core administrative support.

This position requires regular internal collaboration with staff and managers at all levels and in multiple countries. It may involve outreach to external stakeholders or vendors to gather information on best practices or available solutions.

The ideal candidate will demonstrate an analytical mind, strong problem solving skills, a desire to learn, and a belief that organized information and communication leads to better decision making and outcomes. This role is ideal for early career individuals seeking hands-on experience in organizational change management.

About Anera: Anera (formerly American Near East Refugee Aid) is one of the oldest and largest US non-governmental organizations (NGOs) providing humanitarian assistance and human development programs focused in the Middle East’s Levant region since 1968. Anera has no political or religious affiliation and works on the ground with partners in Palestine (West Bank and Gaza), Lebanon and Jordan. We mobilize resources for immediate emergency relief and for sustainable, long-term health, education, and economic development.

Our staff serve in their communities, navigating the politics that constrain progress to get help where it’s needed most.

Information Management and Analysis

• Collaborate with colleagues to understand and document processes and procedures across a range of organizational functions.
• Design and maintain tracking tools or information portals with a focus on internal transparency (with guidance).
• Conduct research on best practices, trends, available systems, and vendor evaluations.
• Gather, consolidate and organize data and metrics and generate reports as required.

Operational Consolidation Support

• Coordinate task teams of Anera staff across multiple offices to ensure information is thoroughly collected and that relevant staff in each country office have reviewed all new policies or procedures.
• Coordinate with departments to ensure accurate records and assist in compliance with organizational policies.
• May, with guidance, provide initial drafts or proposed revisions of standard operating documents or policies.
• Consult regularly with IT, travel, HR, and other operational staff.

Administrative Support

• Support scheduling and other routine administrative tasks for the COO.
• Assist with organization-wide file structure and information sharing.
• Test and update new administrative processes.
• Other duties as assigned.

• 1-4 years of work experience in an office/campaign environment.
• Bachelor’s Degree (or associate's degree and equivalent years of relevant experience).
• Proficiency in basic office software packages (Google Workspace, Microsoft Office, etc).
• Demonstrated experience with spreadsheets (e.g., Excel/Google Sheets), information management applications (e.g., SharePoint/Google Sites), office administration, and/or record keeping.
• Strong written and verbal communication.
• Demonstrated ability to prioritize and deliver on short-term tasks and medium-term projects in a fast-paced, high-urgency environment.
• Willingness to learn new skills and tools.

• Familiarity with international development and humanitarian work, Arabic language, or organizational change processes.
• Experience creating, updating, or implementing standard operating procedures/ organizational processes.
• Ability to focus on operational tasks affected by high-profile international issues and world events.

This position is office-based and involves heavy use of virtual conferencing tools (Zoom), other online…