Service Request Coordinator; Parklands

Posted Friday, January 2, 2026 at 5:00 AM

Winn Companies is looking for a Service Request Coordinator to join our team at Parklands
, a 458-unit affordable housing community located in Washington, D.C.

In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property by working with multilayered affordable programs.

The pay range for this position is $23.00-$24.00 per hour dependent on experience.

• Receive and record service requests for residents; answer phones and accept service calls in addition to performing data entry duties for all service calls generated from city agency violations and received from answering service. Assist with picking up and retrieving residents packages.
• Track the current status of all Housing Department complaints violations on a routine basis, working on-site team to ensure timely certification of all violations issued by the city.
• Provide administrative support to DOF and Violations Specialist as needed.
• Schedule regional and national vendors for service calls including but not limited to: pest control services, appliance repair/replacement, etc.
• Act as regional office receptionist as needed addressing resident issues, accepting rent payments, intake and sorting of mail, etc.

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Experience with computer systems, particularly Microsoft Office Suite.
• Ability to manage multiple assignments and tasks.
• Good communication and interpersonal skills.
• Ability to comprehend and converse in English to communicate effectively with stakeholders.
• Ability to work with a diverse group of people and personalities.
• Residential, multifamily housing experience

• Experience with One Site, Yardi or Real Page property management software.
• Basic knowledge of electrical, plumbing, appliances, or HVAC.

• Generous time off policies (including 11 paid holidays (12 for MA employees);
  Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability;
  Basic Term Life Insurance and ADⅅ optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

Winn Companies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.

We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

Winn Companies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you r passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here .

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.