Office and Operations Coordinator

Hybrid - Washington, D.C. Background on NASWA

The National Association of State Workforce Agencies (NASWA) is the national organization representing all 50 state workforce agencies, Washington, D.C., and U.S. territories. These agencies deliver training, employment, career, and business services, in addition to administering unemployment insurance (UI), veteran reemployment, and labor market information programs. NASWA provides policy expertise, shares promising state practices, and promotes state innovation and leadership in workforce development.

We are looking for an Office and Operations Coordinator based in the Washington, D.C. area to help streamline operational processes that support teams across the organization.

This role has a diverse range of responsibilities to ensure smooth office operations and support the Human Resources Team, membership activities, and meeting support, as time allows. The role includes organizing and supervising office administrative activities, managing office supplies, and maintaining office efficiency. Additionally, the job requires providing administrative support to the Human Resources Team, as well as coordinating the packing, shipping, and receiving of meeting materials, and supporting various membership tasks.

The position demands a high level of organization, attention to detail, and the ability to work collaboratively and proactively with different departments and teams.

The ideal candidate is someone with the confidence and experience to work independently, anticipate needs, and take ownership of a wide range of administrative and operational tasks.

The Office and Operations Coordinator will spend approximately a third of their time in-person at our DC office assisting with office operations and a third on HR support, with the remaining time in the membership, meetings, and contract and administrative support.

• Organizes and supervises all administrative activities to ensure smooth office operations, including managing office supplies, equipment maintenance and procurement, and maintaining office efficiency.
• Receives mail and distributes, as required, on a schedule determined with supervisor.
• Oversees ordering of all office supplies and refreshments.
• Oversees usage of NASWA conference rooms and visitor offices.
• Reviews and approves the office usage calendar.
• Sets up in-house meetings and orders AV equipment and makes food arrangements, as needed.
• Coordinates staff office access and parking.
• Monitors NASWA general telephone line and distributes messages, as needed.
• Maintains inventory of NASWA swag and ships, as needed.
• Assists accounting department, as requested, with depositing checks or receiving checks that arrive through the mail.
• Assists Executive Team and impacted staff with prepping the office for move to new location in 2026.
• Greets visitors, as needed.

• Helps with data entry and general updates in HR systems (ADP Workforce Now, Employee Navigator, Jira).
• Assists in recruiting process – setting up interviews and candidate communication; may help support some limited onboarding functions.