Residential Concierge; Part-Time

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.

This is a temporary, part‑time, grant‑funded position. The assignment is scheduled to end on December 31, 2026.

We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $25.00 per hour.

The Residential Concierge serves as the first point of contact for residents, visitors, and staff at Roberts Residences. This part‑time, front desk role is essential to fostering a welcoming and safe environment while supporting the daily operations of the residence. The Residential Concierge ensures that all guests and residents are greeted with professionalism and warmth while also managing a variety of administrative and security‑related tasks.

High school diploma or GED required. Additional coursework or certification in customer service, administrative support, or hospitality is a plus.

Prior experience in a receptionist, front desk, or customer service role is preferred.

N/A

Monday‑Thursday, 8:00 am – 2:00 pm;
Friday, 8:00 am – 12:00 pm with 30 minutes working lunch. Or Monday – Thursday, 8:00 am to 2:30 pm, Fridays from 9:00 am to 1:00 pm with regular lunch break. (29 hours per week)

• Assist with administrative duties, including data entry, filing, incident reporting, visitor logs, and supply inventory.
• Receive, log, and distribute mail and packages for residents and staff in a timely and secure manner.
• Manage incoming phone calls, take messages, and route calls or information to the appropriate staff members.
• Offer general information about the housing program and available community resources as needed.
• Ensure proper sign‑in and sign‑out procedures for all visitors; maintain security and awareness of who is in the building.
• Greet and assist residents, guests, and staff in a professional, courteous, and welcoming manner at all times.
• Keep the reception area organized, clean, and inviting to reflect the professionalism of the residence.
• Promote a welcoming and respectful environment that aligns with the mission and values of the organization.
• Notify appropriate staff of any building maintenance issues, safety concerns, or suspicious activity.
• Respond appropriately in case of emergencies and follow established procedures to ensure resident and building safety.

• Welcome and assist residents, guests, and staff with professionalism and courtesy, creating a positive first impression.
• Answer incoming calls, relay messages, and direct calls to the appropriate personnel in a timely manner.
• Monitor and manage building access; ensure all visitors follow sign‑in/sign‑out protocols.
• Provide accurate information about the housing program, services, and available community resources.
• Maintain a clean, organized, and inviting front desk and lobby area.
• Promptly report any maintenance concerns, safety issues, or unusual activity to the appropriate staff.
• Receive, log, and distribute incoming mail and packages to residents and staff.
• Assist with general administrative duties, including filing, incident logging, and basic data entry tasks.
• Basic computer proficiency, including familiarity with Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to maintain accurate records.
• Strong interpersonal skills with a professional and welcoming demeanor.
• Excellent verbal and written communication abilities.
• Ability to interact respectfully with residents, visitors, and staff from diverse backgrounds.
• Ability to maintain confidentiality and uphold…