Call Center Representative

Overview

Since 1933, Lee Johnson Auto Family has been family-owned and deeply rooted in the Kirkland community. Our reputation for outstanding customer service is driven by a strong, respected Service Department. We know that great service starts with supporting our technicians and advisors. Join our service team today and build a career with a company that puts its people first. We are seeking a Customer Service Representative/Call Center to join our team!

You will be responsible for helping customers schedule service appointments.

Full time schedule 7am-4pm with hour lunch. Monday through Friday

• Handle customer inquiries and complaints
• Provide information about the products and services
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Schedule service appointments
• Must be a team player.
• Computer Skills Needed.

• Previous experience in customer service or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

• Criminal background check
• Pre-employment drug screening

Employment is contingent upon the satisfactory completion of these screenings.