Member Experience Representative

General Summary

Are you a dedicated customer service professional seeking a rewarding career? Benton REA invites applications for a full-time Member Experience Representative. Join our team and take on responsibilities such as balancing daily cash receipts, billing processing and procedures, and delivering courteous service to our members and the public in a collaborative team environment.

• Professionalism: Ability to communicate, both orally and in writing, with excellent grammar and professionalism.
• Member
  
  Experience:
  
  Prioritize exceptional service to our members, ensuring a positive customer journey.
• Multi-Tasking: Manage various responsibilities simultaneously, demonstrating strong organizational skills.
• Problem Solving: Exhibit effective problem-solving abilities in addressing member inquiries and challenges.
• Spanish Speaking: Bilingual proficiency in Spanish is a plus to enhance member communication.

• High school graduate or equivalent (GED).
• Two (2) years of customer service experience.
• Proficiency in general office tasks, computer peripherals.
• Valid driver's license.

• Strong team player.
• Outgoing, adaptable, and flexible personality.
• Prior banking or utility customer service experience.
• Forward thinking, with a drive towards process improvement, efficiency, excellence.
• Strong technical aptitude.

• Highly competitive, excellent comprehensive benefits package options including Medical, Dental, Vision, Life, AD&D, and STD.
  • High-deductible PPO medical/dental/vision benefits plan (best in class plan) option with HSA option.
    • 100% Benton REA paid.
    • Deductible: $1,650 individual/$3,300 family; 90%/10% coinsurance after deductible is met (with $1,500 /$3,000 annual maximum).*
    • Our most popular plan, with 86% employee enrollment.
  • PPO medical/dental/vision plan option.
    • Employee pays $251.70 individual/$578.14 family per month.
    • Deductible: $300 individual/$600 family; 90%/10% coinsurance after deductible is met (with $600 /$1,200 annual maximum).*
• 401k plan with employer match of 12% with 6% employee contribution
• 4-10 work schedule, with every Friday off
• Generous paid time off (vacation, sick, holidays, and personal business)
  • 6.67 vacation per month (0-5 years)
  • 10 hours sick leave per month
  • 40 hours personal business leave/year on April 1 (prorated)
  • 2 floating holidays (at 10 hours)
  • 9 paid holidays (at 10 hours)
• Employee Assistance Program (EAP)
• Generous Tuition Assistance Program
• Training and Development opportunities

Benton REA has offices in West Richland and Prosser, WA, with a new West Richland headquarters campus coming in May 2026. Qualified applicants must be flexible to work at the Prosser and West Richland office.

Selection process will include a request for writing samples, with a preference towards excellent communication skills, interview and skills testing through Willo, and in-person interview process.

Final candidate selected will be subject to a comprehensive background process, to include criminal background check, driving history review, and drug screen.

* In-network, coinsurance maximum (excluding deductible).