Entry Level Customer Service Assistant

Company Description

Lumina Agency INC is a forward-thinking company dedicated to driving growth through meaningful business relationships and strategic solutions. We specialize in helping brands expand their reach by connecting them with the right opportunities, partners, and markets. At Lumina, we believe in empowering talent, fostering innovation, and creating clear paths for professional growth within a collaborative and performance-driven environment.

Job Description

We are seeking a motivated and detail-oriented Entry Level Customer Service Assistant to join our Rochester team. This role is ideal for individuals looking to develop professional skills in a structured, fast-paced environment while contributing directly to client satisfaction and operational excellence. You will serve as a key point of contact, ensuring smooth communication and high-quality service standards.

• Provide professional and courteous support to clients and internal teams
• Assist with handling customer inquiries and service requests efficiently
• Maintain accurate records and documentation of interactions
• Coordinate with team members to ensure timely resolution of requests
• Support daily administrative and service-related tasks
• Uphold company standards for communication and service quality

• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Professional attitude with a customer-focused mindset
• Ability to work effectively in a team-oriented environment
• Attention to detail and problem-solving skills
• Willingness to learn and grow within the company

• Competitive salary ranging from $42,000 to $45,000 annually
• Clear growth opportunities and career development paths
• Ongoing training and skill-building support
• Professional and supportive work environment
• Stable full-time position with long-term potential