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Head of Customer Training Academy
Job in
Bingen, Klickitat County, Washington, 98605, USA
Listed on 2026-01-20
Listing for:
Airbus
Apprenticeship/Internship
position Listed on 2026-01-20
Job specializations:
-
Business
Business Management, Operations Manager -
Management
Business Management, Operations Manager
Job Description & How to Apply Below
Overview
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at
Job Description:
The Head of Customer Training is responsible for Flexrotor training services delivered for Airbus – Flexrotor. The Head of Customer Training reports directly to the Head of Programs for Airbus – Flexrotor.
Responsibilities- Recommend and meet P&L financial targets
- Operational Plan (OP)
- Act as focal point for customer training business planning (OP/CAPEX/SDP etc.)
- Propose and execute OP targets, including revenue, profitability, cost control, OPEX, CAPEX, site development/long-term investments
- Develop pricing methodology for onsite and offsite courses
- Pricing:
Develop market-competitive pricing methodology for onsite and offsite courses based on internal/external labor rates, Flexrotor-owned aircraft costs, and competitive pricing analysis - Training Asset Optimization:
Plan and execute short and long-term strategy with assets valued in millions to meet customer demand while maintaining safe/profitable operations - Instructor Staff:
Provide staffing requirements and ensure right instructor skill set and continuity in training; monitor labor productivity and set KPIs
- Oversee day-to-day operations of the Flexrotor Training Academy, including scheduling, billing, and administrative duties for onsite and offsite training
- Daily operations: align customer requests with organization availability
- Manage and improve training catalogue, content and quotation
- Promote training offer and engage in regular communication with customers
- Run weekly New Student Orientation sessions
- Monitor and analyze customer feedback and implement actions
- Monitor Pilot and Technical Instructor productivity and assign training activity
- Encourage safety culture in training practices
- Define global training standards and tools; ensure deployment and safety compliance
- Ensure implementations of training tools worldwide
- People Performance Management: monitor performance, define roles, succession planning, share best practices, conduct evaluations and related actions
- Ethics and compliance: ensure team compliance with company ethics and policies; promote speak-up culture
- Represent Airbus - Flexrotor Training Academy to customers; build long-term relationships with operators, service centers, stakeholders and suppliers
- Develop offers/proposals, partnerships, and pricing to win business; deliver exceptional customer training
- Offers/Contracts negotiation: manage training offers
- Customer Credits Management: manage training credits pool per CFO & HO Sales processes; engage executive contacts to plan and communicate training credit run-rates
- New partnerships/Business Development: plan and execute sales for remaining OP target; develop training offers and pricing; write proposals
- Develop long-term growth strategy and partnerships for offsite training and global expansion
- Act as focal point for North America region within Airbus Helicopters Inc.
- Develop and execute training strategy aligned with Flexrotor goals
- Allocate and optimize training capabilities; set up regional services
- Deploy standards and tools per global franchising strategy
- Adapt training offer catalogue and minimum standards to customers
- Recommend network management approaches
- Establish a continuous improvement cycle by gathering insights from operations and updating the training syllabus
- Analyze lessons learned to identify improvements to training and potentially to aircraft design
- Collect competitive intelligence via customer interactions and Field Service Representatives
Education
Required:
Bachelor’s degree in business or related field or equivalent management consulting, project management and strategy experience
Preferred: MBA
Experience
Required:
Minimum ten (10) years in…
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