Patient Registration - Patient Access

2 days ago Be among the first 25 applicants

Kettering Health Preble | Eaton | Resource | Varied Shift

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensuring that payer sources and payment arrangements and options have been discussed.
• Assisting patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
• Reviewing an account for quality and confirmation and demonstrating the ability to update all aspects of a patient account.
• Demonstrating knowledge of all compliance or legally required registration forms, consents, literature and documents.

• Previous registration or scheduling experience strongly preferred.
• Excellent written and oral communication skills.
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Ability to learn site-specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in a high-paced, often stressful environment while maintaining a respectful, caring, and professional manner.
• Flexible schedule to fit staffing needs.

• High school diploma required.
• One or more years of medical office or customer service experience required.

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

• Entry level

• Full-time

• Administrative

• Hospitals and Health Care