Customer Service Consultants

Join to apply for the Customer Service Consultants role at Bravissimo
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37.5 hours per week, fixed term contract until 31st July 2026. The Customer Service Department is open 8:30am to 10pm Monday - Friday and 9am-7pm over the weekend. You will need flexibility to work early, middle and late shifts as well as joining a weekend working rota. The role is office based in Warwick (Tachbrook Park).

Part of Wacoal Europe Group, Bravissimo is an award‑winning, multi‑channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day. We have 25 shops in the UK alongside a thriving e‑commerce community, which offers a wide range of beautiful lingerie, swimwear and nightwear for women who wear a D to L cup, giving them so much choice.

We are on an exciting journey of growth and are loving every minute of it!

• Up to 25 days holiday
• Opportunity to buy up to 5 additional days holiday each year
• Access to free and confidential 24/7 employee support from Retail Trust
• 50% discount on full‑priced items for you, your family & friends, up to a limit
• Healthcare Cash Plan for you and up to 4 children through Medicash
• Employer pension contributions up to 6% (depending on length of service)
• Life Assurance
• Great training and learning resources
• Long service awards after 5 years’ service
• Access to new and upcoming products, with the opportunity to provide feedback
• Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
• Free on‑site parking at Bravissimo HQ

We want big boobed women to feel amazing and we aim to inspire our customers to celebrate their figures and feel good about themselves. Each of our customer service consultants is responsible for helping this to happen.

• Answer telephones, respond to live chat messages and have video fitting calls; give expert fitting and style advice to customers across our product ranges (lingerie, swimwear, nightwear)
• Process orders on our computer system
• Answer customer emails and social media messages

• Genuinely love speaking to people and consistently go the extra mile to help others
• Confident, hardworking, with good attention to detail and enthusiasm for the role
• Previous experience of customer services or the lingerie industry is not necessary; we will give full training on our computer system and our lingerie products

If this role sounds like a perfect fit for you, we’d absolutely love to hear from you! Just click the ‘Apply here’ button below and you’ll be taken to a new page where you can send us your application. Please include your CV and a cover letter telling us why you’d love to join Bravissimo and what you’d bring to the role.

We read every single one honestly and cannot move forward without it. If this opportunity makes you feel excited, don’t wait too long to apply as we may close the advert early if we receive lots of applications.

Please note, due to the nature of the role, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act.