CRM Marketing and Automation Manager

As a CRM Marketing and Automation Manager based in Warwick, you'll be responsible for:

• Leading the planning, execution, and optimisation of CRM campaigns across multiple business units
• Building and managing customer journeys in Salesforce Marketing Cloud to enhance engagement and retention
• Developing segmented, data-driven communications and automated triggers based on customer behaviour
• Owning the customer lifecycle strategy, from acquisition through to loyalty and advocacy
• Proven hands‑on experience developing CRM campaigns and collaborating across teams to align with wider business goals
• Confidence in building trigger‑based and lifecycle journeys (eg onboarding, retention, lapsing) to drive customer engagement
• A blend of creativity and attention to detail, with a strong appreciation of data to inform continuous improvement
• Excellent communication and copywriting skills, with a collaborative, proactive mindset and passion for fast‑paced environments
• Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave, and access to a great range of online and high street discounts
• We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme, and more!