Solution Architect-ServiceNow - SaaS

Job Title: Solution Architect-Service Now - SaaS (Service Now System Administrator / Implementation Specialist)

Location: Warwick, UK (Hybrid – 2-3 days on-site per client request)

Company: Global Information Technology (IT), Consulting & Business Process Services

We are looking for a skilled Service Now System Administrator / Implementation Specialist to join our team supporting enterprise‑scale Service Now deployments. This is a client‑facing role where you will work closely with business stakeholders, IT teams, and architects to deliver robust, scalable, and compliant Service Now solutions.

• Collaborate with ITMS Process Architects, Business Analysts, customer personnel, and technical teams to ensure controlled, predictable Service Now implementation.
• Create technical architecture, design, and user guide documentation.
• Gather requirements, design, develop, and maintain application integrations with third‑party systems.
• Provide external client‑facing consulting within technology‑focused domains such as Security, IT Architecture, and Database/Network services.
• Participate in proposals, workshops, and formal presentations; develop methodologies and written deliverables.
• Design, develop, and maintain custom code across Service Now modules.
• Apply knowledge of core ITIL processes (CMDB, Incident, Problem, Change).
• Work hands‑on with ITSM, ITOM, ITBM, Service Portal, HRSD, BCM, TPRM, and Scoped Applications.
• Support Agile/SCRUM project management methodologies and iterative configuration of HRSD applications.
• Use scripting expertise (AJAX, Jelly, PERL) to enhance platform functionality.
• Develop strong process management and project management capabilities.

• Service Now System Administrator Certification
• Service Now Implementation Specialist Certification
• Proven experience working across multiple Service Now domains/modules.

• Service Now – SaaS

Be part of a global leader in IT and consulting services, delivering transformative technology solutions for top‑tier clients. Collaborate with diverse teams, contribute to cutting‑edge projects, and grow your career with continuous learning and exposure to enterprise IT architecture.

Apply Today if you are passionate about Service Now, process excellence, and delivering high‑impact solutions in a client‑focused environment.

Mid‑Senior level

Contract

Consulting, Engineering, and Information Technology

Information Services and Technology, Information and Media

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