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Technical Support Engineer
Job in
Warwick, Warwickshire, CV34, England, UK
Listed on 2026-01-11
Listing for:
167 Solutions
Full Time
position Listed on 2026-01-11
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
1st Line / 2nd Line Support Engineer
Location: Warwick (travel to London & other UK offices as required)
Salary: £30,000 £ 35,000 (DOE)
167 Solutions is recruiting for a 1st Line / 2nd Line Support Engineer to join a leading organisation based in Warwick. This role provides hands‑on IT support across multiple UK sites, working closely with both local and global teams.
Key Responsibilities- Provide first and second‑line technical support to onsite and remote users
- Diagnose and resolve hardware, software, and network issues
- Support meeting‑room and audio‑visual technology
- Log, update, and manage support tickets through the ITSM system
- Escalate issues to senior support teams when required
- Create and maintain clear technical documentation
- Deliver a friendly, professional, and customer‑focused service
- Experience in 1st Line or 2nd Line IT support
- Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune
- Ability to support audio‑visual and conferencing systems
- Solid understanding of IT service management processes
- Excellent communication and interper ...
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