People Operations Specialist - NESO

About the role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

The National Energy System Operator is seeking a People Operations Specialist to support the delivery of accurate, efficient, and customer‑focused People Operations services across the organisation.

As a People Operations Specialist, you will play a hands‑on role in delivering core People processes across the employee lifecycle. You’ll be responsible for maintaining accurate records in Workday and providing timely, practical advice to colleagues and managers.

Working as part of the People Operations team, you’ll act as a key point of contact for People queries through our case management system, supporting consistent, compliant, and high‑quality service delivery while contributing to continuous improvement of operational processes.

The role supports hybrid working, with an expectation to be onsite in Warwick 2–3 days per week and once a month in Wokingham, we are open to full time and part time applicants, as well as flexible working arrangements.

• Delivering high quality, end to end People Operations services across the employee lifecycle.
• Ensuring accurate and timely entry of employee data into Workday, maintaining high standards of data integrity, compliance, and audit readiness.
• Acting as a first line point of contact for People queries via phone and case management system, providing clear, accurate, and customer focused advice in line with policies and procedures.
• Supporting the effective resolution of People cases, escalating more complex issues to the People Operations Leads where appropriate.
• Applying GDPR and data protection principles consistently, ensuring confidentiality and appropriate handling of employee information.
• Contributing to quality monitoring activities and adopt feedback and coaching to continuously improve service delivery and customer experience.
• Working collaboratively within the People Operations team to manage workloads, meet service levels, and ensure consistent outcomes.
• Identifying opportunities for process and efficiency improvements, contributing ideas and insights to support continuous improvement initiatives.
• Working effectively with third party providers where required, supporting smooth operational delivery and issue resolution.
• Maintaining up to date knowledge of People policies, processes, and system changes, ensuring consistent and fair application.

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

• Demonstrable experience in a People Operations Advisor (or similar) role.

• Experience of working with Trade Unions is desirable.
• Proven experience of managing employee case management, end to end.
• Strong proficiency in HR Information Systems, with experience of Workday systems being desirable.
• Ability to produce, interpret and analyse People data and reports, including manipulating data in Excel where required.
• Experience providing advice and guidance across the full range of People activities.
• High attention to detail, particularly in identifying potential risks and issues.
• Strong written and verbal communication skills, with the ability to influence stakeholders, manage expectations and collaborate effectively at all levels.
• Excellent organisational skills, with the ability to manage multiple, changing priorities in a fast‑paced environment.
• Ability to work effectively as part of a team, demonstrating initiative and proactively contributing ideas, insights and recommendations to drive process improvements.
• A customer‑centric mindset, with a genuine passion for delivering a positive employee experience.
• Takes ownership of personal development, proactively identifying development needs and demonstrating a self‑motivated approach to continuous improvement.

A competitive salary…