Temporary Accommodation Officer

Main responsibilities

• To support the Housing Options Officers and assistants in placing and managing homeless households in the Councils' interim accommodation including sign ups and providing the household with keys/fobs and to reinforce information contained within the licence agreement.
• To provide clear written reports concerning any unacceptable and anti-social behaviour by the household or visitor's behaviour whilst in the accommodation to the relevant Housing Option officer.
• To ensure effective management of rent accounts and to minimise rent arrears levels. To prepare and deliver rent statements on a weekly basis and undertake occupancy checks. To provide clear written reports to the relevant Housing Options officer in the event of payment difficulties.
• To serve any warning letters, Notice to Quit or any other correspondence at the direction of the Housing Option Officers and complete Statement of Service documents. To attend lock changes when required and attendance in the event of a request by police.
• To undertake all relevant health and safety checks and ensure repairs are completed in a timely manner. To ensure that weekly fire alarm testing is undertaken and recorded.
• To arrange and execute periodic fire drills.
• To provide excellent customer service, in what can be a stressful and emotional time for households. To ensure that all services are delivered efficiently, effectively and sensitively to all customers. The post holder will ensure the customer is at the centre of service delivery.

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Eden Brown Synergy is an equal opportunities employer.