Customer Engineering Support

Customer Support Administrator

Customer Support Executive - Long term Contract Role

Location:

Warwickshire
Full time on site - 5 days a week

In this role, you'll be at the heart of our customer experience-handling high volume incoming calls, resolving complaints, and ensuring customer queries are managed efficiently and professionally. You'll also play a key part in our operational coordination by scheduling appointments, organising service requests, and keeping internal teams updated.
Key Responsibilities Customer Contact & Support

• Handle a high volume of incoming calls with professionalism, empathy, and efficiency.
• Provide clear, accurate information and support to customers.
• Log and track all customer interactions using internal systems.

Complaint Resolution

• Manage and resolve customer complaints in a timely and solution focused manner.
• Escalate complex issues to senior team members where necessary.
• Follow up on open cases to ensure customers receive updates and resolutions.

Organising & Scheduling

• Schedule appointments, meetings, and service bookings.
• Coordinate with internal departments to ensure smooth workflow and timely delivery of services.
• Maintain and update calendars, schedules, and tracking systems.

Administrative & Operational Support

• Maintain accurate and detailed customer records.
• Prepare reports and summaries of customer activity or recurring issues.
• Support the wider team with ad hoc administrative duties.

Skills & Experience

• Experience in a customer service or contact centre environment (high volume calls preferred).
• Strong communication skills-confident, clear, and empathetic.
• Proven ability to handle complaints professionally and constructively.
• Excellent organisational and scheduling abilities.
• Ability to multitask and work effectively under pressure.
• Strong attention to detail and accuracy.

What We're Looking For Someone who is resilient, calm under pressure, and passionate about delivering excellent customer experiences. If you enjoy solving problems, keeping things organised, and working as part of a supportive team, this role could be perfect for you.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#