French Speaking Customer Service Specialist

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions: integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT
.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

• Order Processing – On a daily basis you will be processing client orders via the system for customers based in France, including liaising with internal departments to verify and authorise orders.
• Invoicing – Creating and issuing invoices in compliance with revenue recognition terms.
• Accounts Receivable – Dealing with overdue payments and enforcing credit terms.
• Customer Service Management – Managing all incoming calls and email, and being the first point of contact to the French client base.
• Internal Correspondence Management – Directly liaising with Accounts, Delivery and Distribution departments for a smooth running of the operations.
• CRM Management – Creating new customer accounts and qualifying clients by using vetting procedures.
• Report Management – Completing regular and statistical reports for the Management and Sales Division.

• Must be fluent to native level in French.
• Must be fluent in English.
• Customer Support and Administrative experience is essential.
• Previous experience in a Business-to-Business capacity is highly desirable.
• Must be a competent user of MS Office including Excel.

Interested? Then we look forward to receiving your online application.

You can expect a dynamic and successful company where innovation, courage, fairness, openness and transparency are encouraged and your ideas are welcome. We offer flexible options for hybrid working. Your development according to your strengths and aspirations in your career is of great importance to us.