Customer Complaints Handler

Customer Complaints Handler – Hybrid (2 days WFH, 3 days office)
Warwick, Warwickshire
£27,000 + excellent benefits

This is an opportunity for a confident complaints professional who can manage complex cases end-to-end, apply sound regulatory judgement, and deliver fair, high-quality outcomes in line with FCA expectations.

What you’ll receive as a Customer Complaints Handler

Benefits: BUPA, critical illness cover, death in service, EAP, staff discounts and regular social events
Location perks:
Free on-site parking, easy access via the A46 and close to Warwick Parkway station
Career growth:
Ongoing training and progression within a supportive, professional team

Your role as a Customer Complaints Handler

Take full ownership of complex and escalated complaints from receipt to resolution
Carry out thorough, evidence-based investigations
Produce high-quality final response letters in line with FCA requirements
Apply FCA guidance and company policy to reach fair outcomes
Identify trends, root causes and opportunities for service improvement
Support quality assurance and share best practice across the Complaints team
What we’re looking for in a Customer Complaints Handler

Strong experience handling customer complaints, ideally in a regulated environment
Previous experience writing final response letters
Confidence managing complex cases independently and a team player
Excellent analytical, decision-making and problem-solving skills
A customer-focused approach with strong attention to detail
Ready to step into a role with real responsibility and clear progression – apply today