Customer Service Advisor

Customer Service Advisor – Leamington Spa – Hybrid (after training)

£27,000 - £28,500 (depending on your experience) + Benefits

Are you from a customer service, call centre or contact centre background and enjoy having quality conversations with people?

This role is all about helping domestic customers who have gone a little overdue on payments (30-90 days). You'll listen, understand their situation, and agree on the best solution, whether that's taking a payment or setting up a plan. It's about quality over quantity: engaging conversations, building rapport, and supporting customers with empathy.

• Speak with customers about overdue accounts in a supportive, professional way
• Agree payment arrangements or plans that work for both sides
• Handle objections confidently but always with empathy
• Keep clear and accurate records

• Background in customer service / contact centre / call centre
• Confident communicator who enjoys problem-solving
• Resilient, empathetic, and motivated by helping customers
• Organised and able to manage your workload effectively

7-week rotation (5x 8:30 am‑5:00 pm, 1x 8:00 am‑4:30 pm and 1x 11:30 am‑8 pm)

• 25 days holiday + bank holidays
• Private medical, life assurance, pension up to 7.5%
• Staff discounts + development opportunities
• INDL