Independent Living Scheme Assistant

We are looking for a customer focused individual to join a small team at one of our schemes in Leamington Spa. Working on site, this is a customer-facing role and we are looking for someone with excellent communication skills. You will have strong PC skills, good attention to detail and be looking to provide excellent service to our older and vulnerable customer base.

This is a busy site, and the ability to work at pace whilst delivering excellent service will be key. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

• Support the Scheme Manager in providing excellent service and ensuring a safe place for customers to live. Deal with issues round lettings, tenancy management, safeguarding etc.
• Develop and maintain professional relationships with customers and leaseholders, and ensure adherence to the code of conduct and professional boundaries.
• Assist in all H+S requirements, following policy and procedure.
• Create a lively and vibrant environment to reduce social isolation.
• Monitor grounds / maintenance staff whilst onsite (internal and external teams).
• Assist in ensuring customer safety checks are completed daily/weekly/monthly and within agreed timescales.
• Knowledge and/or experience of the issues faced by older people or vulnerable groups.
• Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages.
• Use appropriate language when dealing with internal & external people.
• Able to have a customer perspective and respond effectively to their needs and expectations.
• Able to build and maintain professional relationships with customers and colleagues to ensure the customer has a great experience of the services being delivered.

• Knowledge and/or experience of the issues faced by older people or vulnerable groups.
• Competent user of ICT.
• Ability to send emails, compose and print letters, complete online forms and use in-house IT packages.
• Uses appropriate language when dealing with internal & external people.
• Desirable: CIH level 2 or 3 in Housing Practice, equivalent qualification, or desire to undertake a professional qualification.

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. Over 100,000 people live in our homes. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you and your loved ones thrive. We offer flexible working opportunities and a clear path to development for learners, graduates, professionals, and leaders.

Our values are driven by a commercial focus on performance so we can achieve more for people.

Our hiring process is simple and fair:
1. Online application
2. Interview(s) 3. Decision and offer. Certain roles are subject to a DBS check.