Business Administration Apprentice

Kick Start Your Career! Become a Business Administrator Apprentice (Level
3) at Baxi Apply for 2026!

Looking for a career that’s hands‑on, future‑focused, and seriously rewarding?

Want to be part of the movement towards a zero carbon world?

At Baxi Heating, we’ve been innovating for over 150 years.

This is more than an apprenticeship – it’s your pathway into a secure, well‑paid career with huge opportunities.

As a Business Administrator Apprentice at Baxi you’ll be working as part of several teams focused on delivering a premium, memorable customer experience. With our values of Customer Focus, One Team and Sustainability, we’re seeking apprentices to join one of our key departments, each playing an essential role in supporting customers and our internal teams.

Responsible areas include:

• Planning & Resource – Ensure our Field Engineers work efficiently and meet customer expectations. You’ll learn to manage engineer schedules, deploy daily activities, and support them with admin tasks to maximise productivity and keep customers informed.
• Fleet & Compliance – Support Field Engineers with all aspects of their company vehicles to keep them safe and mobile. You’ll coordinate new vehicles, manage breakdowns and repairs, work with external lease partners, and ensure compliance with legal and internal standards such as licence checks, fines and audit requirements.

• Creative problem‑solving
• Able to multitask under pressure
• Clear communication
• Strong time management
• Customer service experience and empathy
• Resilience and prioritisation
• Team working and adaptability
• Confident PC skills (Windows, Word, Excel)
• Strong attention to detail
• Comfortable analysing data
• Process‑driven and accurate
• Good time management
• Methodical approach to tasks
• Basic understanding of Health & Safety
• Clear communicator and team‑focused

• Learn from real professional experts
• Train at a reputable College
• Earn while you learn – no student debt

Across the 15‑month programme, you’ll pick up all the skills you need to build a professional future at Baxi.

You’ll kick off your journey with our famous residential course – a mix of teamwork challenges, leadership activities, and loads of fun.

You’ll build confidence, communication skills, make new mates, and get stuck into our values:

• One Team
• Customer Focus
• Sustainable Future

• 40‑hour working week
• 25 days holiday + bank holidays
• Competitive starting salary (Above national apprenticeship wage UK)
• Pension & sick pay
• Staff discounts across travel, shopping, leisure and so much more...
• A fully trained mentor
• Accommodation provided during study blocks (location dependent)
• Wellbeing and health support
• Devon Excursion (yes, it’s as fun as it sounds!)

If you’re excited about a career with loads of potential, real qualifications, and the chance to make a difference we want to hear from you!

Hit apply and start your journey to becoming a Baxi Service Engineer of the future.

We are an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, gender, sexual orientation, age, marital status, or disability status.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.