Helpdesk Support

Overview

As a Helpdesk Coordinator, you will be the central point of contact for all maintenance and facilities-related service requests. You will manage incoming calls, emails, and system-generated tickets, ensuring all issues are logged, prioritized, and assigned efficiently to our technical teams and subcontractors., Monitor job progress to ensure SLAs and KPIs are met

We are a fast-paced, customer-focused Facilities Management company delivering integrated building services across commercial, retail, healthcare, and industrial sites. Our team prides itself on responsiveness, professionalism, and operational excellence. As we continue to grow, we are looking for a highly organized and proactive Helpdesk Coordinator to join our dynamic team.

This is a high-volume, fast-paced role that requires strong multitasking abilities, excellent communication skills, and a calm, solution-focused approach.

• Manage incoming calls, emails, and system-generated tickets; ensure all issues are logged, prioritized, and assigned efficiently to our technical teams and subcontractors.
• Monitor job progress to ensure SLAs and KPIs are met.
• Maintain accurate records and update internal systems in real time.
• Liaise with clients, contractors, and internal teams.

• Previous experience in a helpdesk, customer service, or coordination role.
• Ability to work effectively under pressure in a fast-moving environment.
• Strong administrative and organizational skills.
• Excellent written and verbal communication skills.
• Confident using IT systems.
• High attention to detail and problem-solving mindset.
• Team player with a proactive attitude.
• Strong multitasking abilities, excellent communication skills, and a calm, solution-focused approach.

• Competitive salary

If you thrive in a fast-paced environment and enjoy being at the heart of operations, we'd love to hear from you