Senior Secretary

South Warwickshire University NHS Foundation Trust

The closing date is 14 January 2026

We are looking for a dynamic forward thinking individual to lead a group of secretarial & administrative staff providing a cross boundary approach to secretarial support services within the Acute Hospital Trust.

You must be able to work as part of a team providing secretarial/clerical support to various clinicians and their supporting staff along with managing your administrative team. You need to be able to demonstrate you can also work independently. Whilst we do not expect that you will have had experience working in a hospital setting, if you have experience working in a Health care setting this would be advantageous.

You will need to be able to demonstrate excellent interpersonal, verbal and written communications skills and be highly organised. You will also need to be able to demonstrate your excellent IT skills and your ability to plan, prioritise, manage your time and problem solve effectively.

All positions are based at Warwick Hospital working Wednesday to Friday and will involve a mixture of home and office-based work.

To provide a specialised, comprehensive and confidential patient‑centred clinical administration and secretarial service to Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialty.

To co‑ordinate the management of the elective and/or emergency pathways to include Cancer, Referral to Treatment Targets (RTT) and Choose & Book.

To co‑ordinate the delivery of a specialty specific single point of access for patients.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford‑Upon‑Avon, Royal Leamington Spa and Shipston‑on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

To ensure that all clinical documentation is up‑to‑date, in an orderly fashion and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary. This will require effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription, manipulation and distribution of appropriate correspondence.

To request patient appointments (new and follow‑up), liaising with the appropriate department.

To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.

To liaise professionally with all departments regarding admissions, waiting lists, ad hoc ward attenders and cancellations, ensuring hospital policies are adhered to.

To update and maintain the 18wk RTT Status Manager to ensure accurate record keeping at all times. To complete ITT forms as required according to the Standard Operating Procedure.

To co‑operate in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System, and assisting team leaders in its implementation.

To set up and maintain filing systems ensuring all documents are accurately and appropriately archived. To take responsibility for patients note in the office. To implement secretarial and…