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Desktop Support

Job in Warwick, Kent County, Rhode Island, 02886, USA
Listing for: Sunrise Systems Inc
Full Time position
Listed on 2026-03-05
Job specializations:
  • IT/Tech
    Desktop Support, IT Support, Technical Support, Computer/Desktop Engineer
Job Description & How to Apply Below

Job Title:
Desktop Support

Job
-00823

Location: WARWICK, RI, 02886
Duration: 12 months of contract

Experience: 1–3 years in computer/desktop support

Job Summary:

Provide onsite desktop and field support for hardware, software, and network-related issues. Install, diagnose, maintain, and service desktops, laptops, printers, network devices, and low-end servers at customer locations.

Key Responsibilities:

  • Install, configure, troubleshoot, and maintain PCs, laptops, printers, and network devices
  • Perform hardware repairs, disk replacements, re-imaging, and software installations
  • Support legacy systems and enterprise storage products
  • Handle installs, moves, adds, and changes (IMAC)
  • Test and certify systems and approved applications
  • Ensure SLA compliance and update tickets in the ticketing system
  • Escalate complex issues as needed
  • Maintain high professionalism and customer satisfaction

Requirements:

  • 1–3 years of desktop/field support experience
  • Basic hardware, software, and networking skills
  • Strong troubleshooting and organizational skills
  • Good communication and customer service skills

Contact:
Raghu:  | URL:

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