Surgical Coordinator

Overview

Surgical Coordinator role at Spire Orthopedic Partners

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care.

Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What You’ll Do

The objective of the Surgical Scheduler role is to help support the surgical scheduling department by creating an effortless patient experience through a team-based approach to patient care and an exceptional patient experience. The Surgical Scheduler will emphasize highly personalized care and help patients overcome barriers to healthcare by improving the patient/provider relationship.

• Surgical Scheduling
• Welcomes patients by greeting them, in person or on the telephone, and addressing inquiries
• Scheduling of all surgical cases for all physicians at the appropriate facility
• Ensure correct surgical equipment is ordered
• Coordinate scheduling of all pre-admission testing, lab work, and diagnostic imaging as applicable
• Obtain medical clearance from PCP and specialists as indicated
• Confirm that cases are scheduled with the correct facility
• Maintain and update surgical schedule daily
• Communicate all changes to the appropriate departments and staff
• Confirm accurate completion of H&P and consent for each patient
• Confirm and order cases the day prior to surgical day
• Print and distribute daily schedule to physicians, including any necessary patient paperwork
• Remain accountable and follow through on all commitments made to patients
• Assist physicians with billing submission
• Communicate effectively with patients, clinical staff, and physicians

• Surgical Authorizations
• Review for accuracy of information requested and received regarding precertification and/or prior authorization numbers and supporting documents
• Upload authorization numbers, time spans/number of procedures, and supporting documentation into the EHR upon verification
• Monitor and track authorization requests and expiring authorizations
• Obtain prior authorizations as needed for preoperative imaging studies
• Utilize eligibility/registration software
• Send clinical documentation to insurance companies as needed
• Use and document in the EHR system as the official medical record, following guidelines
• Update facility with patient authorization status and confirm receipt
• Set up peer-to-peer as needed
• Send appeals as needed
• Communicate effectively with clinical staff and facilities on authorization statuses

• High school diploma or equivalent;
  Associate degree or higher preferred
• Ability to use computerized systems and experience with Electronic Medical Records systems, especially GE Centricity
• Minimum one-year experience in surgery or procedure scheduling in a medical practice
• Ability to work well under pressure and use sound judgment consistently
• Strong verbal and written communications skills
• Highly organized with excellent internal and external customer service

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified applicants are considered for positions and are evaluated without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable law, genetic information, or any other characteristic protected by law.

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