Adjudication Services Representative

ADJUDICATION SERVICES REPRESENTATIVE page is loaded## ADJUDICATION SERVICES REPRESENTATIVE locations:
Forand Building time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 10, 2026 (9 days left to apply) job requisition :
JR101256#
** Department
* * Department of Revenue#
** Division
* * Regulatory Compliance#
** Salary**$50,545.00 - $55,928.00#
** Job Profile
** JC-- Adjudication Services Representative (C94 L2874 DOR DMV)#
** Scheduled Work Days & Work Hours
**** Monday - Friday; 8:30 am - 4:00 pm.
**** Position is within the Division of Motor Vehicles.**#
** Opening Date
** February 28, 2026#
** Closing Date
** March 9, 2026#
** Job

Requisition Number
** JR101256 ADJUDICATION SERVICES REPRESENTATIVE (Open)#
** Pay Grade
** C00318 A#
** Classification
* * Adjudication Services Representative#
** Class Definition
**** GENERAL STATEMENT OF DUTIES:
** In the main office of the Division of Motor Vehicles, to work within the Adjudication Division in a fast paced, high volume environment; to be responsible for reviewing, compiling and processing documents pertaining to the suspension of an operator’s license and/or registration privilege; to assist customers with a variety of mandates pertaining to their driving record and out-of-state suspensions; and to do related work as required.
** SUPERVISION RECEIVED:
** Works under the administrative direction of a superior with latitude for the exercise of independent judgment in accordance with established policies, procedures and methods; work is subject to review usually upon completion for conformance with such policies, procedures and methods.
** SUPERVISION EXERCISED:
** On occasion, leads mentors and/or assists in training clerical or other personnel assigned to assist; and may be called on to provide instruction to new employees in training.
** ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
*** To work within the Adjudication Division in a fast paced, high volume environment and is responsible for reviewing, compiling and processing documents pertaining to the suspension of an operator’s license and/or registration privilege; to assist customers with a variety of mandates pertaining to their driving record and out-of-state suspensions.
* To interact and respond to all State courts, agencies and municipality requests, including requests to enter suspensions/satisfies.
* To be responsible for the preparation of files for hearings, suspensions and reinstatement transactions.
* To process driving record requests for courts, law enforcement and the public; and maintain record of such transactions.
* To be responsible for sorting, counting currency, and checks, and is accountable for all monies received including credit card transactions pertaining to any transaction within the Adjudication Division.
* To assist the public by answering questions at the check-in counter, by phone, mail or email, and directs the public to the appropriate State, municipal agency, or court of jurisdiction.
* To provide clear explanation to customers regarding any and all related paperwork including documents received from the Division of Motor Vehicles via mail.
* To provide clear explanation to the customer variety of violations that may be listed on his/her driving record, and process driving records for the public and municipalities.
* To provide assistance to customers over the phone, and take proper information needed to correspond via mail.
* To process and cancel related proof of insurance policies.
* To access third party databases to verify insurance information.
* To perform a variety of additional related duties on a daily basis in servicing the public as needed.
* To utilize third party databases to obtain information pertinent to driver’s license or registration suspension.
* To process and enter stays and suspensions as directed.
* To process any other information pertaining to a license, registration suspension, or block.
* To do related work as required.
** REQUIRED QUALIFICATIONS FOR APPOINTMENT:
**** KNOWLEDGE, SKILLS AND CAPACITIES:
** A working knowledge of techniques involved in the preparation of files for license and registration reinstatements; knowledgeable of all…