Commercial Deposit Specialist

Description

The Commercial Deposit Specialist serves as a key support resource for business customers and internal bank teams, providing professional and technical assistance related to business account products and cash management services. This role involves opening and maintaining business accounts, resolving customer issues, delivering product training, and ensuring compliance with banking regulations. The specialist acts as a liaison between clients and internal departments, contributing to a seamless and positive client experience.

• Provides a full range of professional, technical and general support to customers and Bank personnel for business account products and services.
• Performs customer account openings; prepares new account paperwork and maintains customer files.
• Provides training to customers on the various cash management services.
• Provides customer support on products and services.
• Resolves customer issues related to account discrepancies, unauthorized transactions, or service complaints, providing timely and effective solutions.
• Performs a variety of routine daily tasks; reviews reports, prepares correspondence and participates in special department projects.
• Adheres to policies and procedures for Cash Management.
• Responds directly to questions from customers, branches, partner business units, and sales teams.
• Maintains up to date knowledge of banking services and products offered.
• Responsible for periodic review and/or creation of assigned departmental procedures to ensure continued accuracy.
• Works with Commercial Lending and Cash Management Operations teams to ensure a positive client experience.
• Conduct periodic reviews of dormant accounts, initiating customer contact or compliance actions as required.
• Serves as a liaison between customers and various operational functions within the Bank.
• Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

• High School Diploma or GED
• Ability to interpret and comprehend procedures, instructions, bank policies, as well as understanding all regulatory compliance associated with the position.
• Ability to calculate figures such as interest calculations and fee income/loss, as well as analyze transaction processing using internal reports
• Strong knowledge of and ability to use Microsoft Office products
• Strong organizational skills, time management and attention to detail

• 3+ years of banking experience, including a minimum of 1 year cash management experience
• Sufficient subject matter expertise to serve as a trainer/mentor for new team members
• Ability to assist leadership in training partner business units
• Work independently and meet deadlines in a fast-paced, deadline driven environment with minimal supervision
• Ability to conduct audits and detailed reviews accurately

• Bachelor's Degree
• Five plus years of banking experience