TrackWise Support Engineer

Pay and Benefits
Pay Range Minimum: $69,000 per year
Pay Range Maximum: $177,000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance;

employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Summary

Primary Responsibilities :
- Provide technical support for Track Wise users, troubleshooting and resolving issues promptly.
- Perform system monitoring, health checks, and performance tuning.
- Manage user accounts, permissions, and access controls within Track Wise.
- Implement and maintain Track Wise configurations, workflows, and data structures.
- Manage and support Track Wise environments (development, test, production).
- Develop and maintain custom Java-based components and integrations for Track Wise.
- Troubleshoot and resolve Java-related issues within the Track Wise environment.
- Understand and utilize Java APIs for Track Wise integration.
- Manage and maintain the Track Wise web application, including server configuration and deployment.
- Troubleshoot and resolve web application issues.
- Develop and maintain Crystal Reports for Track Wise data analysis and reporting.
- Manage and support Team Access configurations and integrations.
- Create and maintain Team Access reports.
- Understand and apply QM principles and best practices within the Track Wise system.
- Support the implementation and maintenance of QM processes within Track Wise.
- Manage and track support tickets and issues using a ticketing system.
- Work closely with cross-functional teams, including developers, QA engineers, and business analysts.

Key Responsibilities

1. To be responsible for providing technical guidance to a team of developers, enhancing their technical capabilities and increasing productivity.
2. To conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization , implementation of best practices and coding standards to ensure successful delivery of complex projects.
3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To collaborate with stakeholders to define project scope, objectives, deliverables and accordingly prepare and submit status reports for minimizing exposure & closure of escalations.
Skill Requirements

Required Skills and Experience :
- 6-10 years of experience as a Track Wise Support Engineer.
- Strong knowledge of Track Wise Quality Management System (QMS).
- Hands-on experience with Track Wise configuration and administration.
- Proficiency in Java development and troubleshooting.

- Experience with web administration and server management.

- Experience with Team Access and Crystal Reports.
- Strong understanding of Quality Management (QM) principles and best practices.

- Experience with issue management and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team

Other Requirements

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