Divisional Compliance Lead

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.

Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.

Betfred is committed to building on our commitments of upholding not only the licensing objectives, but all our regulatory commitments. We do this in a variety of ways, and we have an exciting opportunity for a Divisional Compliance Lead in the South Division S1 to S6 (London down to South East Coast). This is a great opportunity for someone with Retail betting operations and gambling compliance or relevant industry experience looking for a career in compliance.

The role will require some travel with potentially overnight stays. Reporting to the Divisional Compliance Manager you will be required to support Divisional Managers and their teams in meeting Personal Management, Premises and Operating License Conditions and Codes of practice.

This is a varied role that will require flexibility in approach.

The hours of work will be 5 days from 7 on a full-time 40-hour basis. The role is Field Based including a fully expensed company vehicle or optional car allowance and will include at least a couple of days a month at the Head Office in Birchwood. All overnight stays are expensed, by the business, with a food allowance included in line with the company expenses policy.

Key Responsibilities:

• Support Divisional Managers and their teams in meeting Personal Management, Premises and Operating License Conditions and Codes of practice.
• Assisting PML holders in the maintenance of an audit program to identify and address key risks across the division. (Compliance improvement plan)
• Attend both Compliance and Operational management meetings to present risk identified
• Stay abreast of regulatory bodies, for updates on guidance, suggestions, and change
• Support Divisional Teams in deliverance of Serve Legal, Self Exclusion, LARA completion and compliance data analysis.
• To support the delivery of quality assurance within retail operations to ensure efficiency and accuracy, in the recording and reporting of compliance.
• Conduct shop visits to assess, report and provide support to shop teams through coaching and guidance
• Assist in delivery and compliance with policy and regulatory changes
• Conduct Compliance related complaint investigations as directed by Divisional Compliance Manager.
• Work with the Learning & Development department in identification of training needs when directed by the Divisional Compliance Manager
• Produce key management information reports and updates to evidence strong regulatory compliance oversight and governance
• To work with the compliance department in ensuring Company Compliance Risk is mitigated.
• Support Divisional teams in Customer Due Diligence, KYC gathering and recording.
• Support Divisional teams in assessing risk and taking actions/decisions to mitigate.
• Be the point of contact for compliance expertise
• Liaise with operational teams to ensure actions that derive from regulatory visits are implemented
• Evaluate risks within areas of jurisdiction and provide updates to Divisional Compliance Manager.

We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling…