Core Repair and Maintenance Manager

Core Repair and Maintenance Performance Manager

Job number UU04466
Country:
United Kingdom
Region:
Cheshire West and Chester

Location:

Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Posting End Date: 28/01/2026
Band: 4a
Role Type:
Permanent

Work hours:

37 Hours per Week
Salary:
Competitive Salary

Where strategy meets success, join our team.

Salary - Competitive Salary
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• My Gym Discounts  - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• Share Buy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

To support the Water Framework Manager as a key interface between UU water services and the primary contract partners that work on our behalf on our network.

Management of our core water partners on our Network Maintenance Service (NMS) framework to ensure they meet operational need, deliver within key contracts KPIs, KPMs and SLAs, and provide value for money service for our customers, inclusive of day-to-day management of contractor performance quality including all aspects of the R&M budget.

People management of water Further Work Resolution Technicians (FWT’s) and associated ownership of further work end to end process from promotion to contractor acceptance.

• Identify contractual opportunities for improvement in service provision, designing lean processes, and support achievement of objectives and regulatory goals alongside the Water Framework Manager.
• Manage further work process and ensure that all follow-on works are completed efficiently, cost-effectively, and to the highest standards of customer satisfaction.
• Support to ensure clear accountabilities for partner facing processes across the Network and Delivery teams to define roles and responsibilities and foster collaboration. These processes include job promotion, work scheduling, work bank and fluidity management, work estimate / target cost models and management of operational success criteria.
• Streamline decision-making, enabling quick and effective resolutions, and maximising the value of every further work solution delivered.
• Manage relationships with contract partners, including supporting the management of escalations and incidents, performance assurance and improvement, partner resourcing and medium-term programme management and outlook.
• Track key performance metrics relating to H&S performance and compliance, street works, and workbank /completion/ dwell/ cycle time dynamics.
• Iden…