IT Service Desk Engineer

IT Service Desk Engineer – HCRG Care Group

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We are looking for a motivated and enthusiastic IT Service Desk Engineer to join our dynamic IM&T team. This role is crucial in delivering high-quality IT support to our nationwide teams, ensuring smooth operations and excellent customer service. This hybrid role is primarily home‑based, with 1–2 days a week required at our Runcorn Head Office (plus flexibility for training, projects, and business needs).

• Provide first‑line IT Service Desk support to the entire organisation via telephone, email, and remote tools.
• Focus on achieving high numbers of remote support fixes.
• Act as the first point of contact for IT queries, representing the IM&T department professionally.
• Support day‑to‑day IT operations, including BAU, project work, and mobilisation activities.
• Update and resolve tickets in line with agreed SLA targets using our CRM system.
• Contribute to and maintain the knowledge base for continuous improvement.
• Collaborate closely with IM&T teams and regional support teams across the UK.

• Excellent customer service and communication skills are essential.
• A keen interest in technology and strong problem‑solving skills.
• Previous experience in a Service Desk role is advantageous but not essential – full training will be provided.
• Ability to work well within a team and support colleagues when needed.
• Flexible approach to attend the Runcorn office for training, projects, or business needs.
• Experience or understanding of clinical environments is desirable.

• Salary of £23,875–£27,000 with access to our group pension.
• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub – discounts on everyday purchases and cashback/voucher offers.
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates.
• Online and face‑to‑face help with your mental and physical wellbeing – from healthy recipes and activity challenges to post‑trauma support, legal, debt and life‑management help, and career coaching and counselling.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team – The Learning Enterprise.
• An open, just culture encouraging ideas to deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ring‑fenced innovation funding each year.
• Hybrid working model for better work‑life balance.
• Opportunity to develop your IT skills with full training and career progression.
• Supportive team that values collaboration and innovation.

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities across England. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services, as well as adult social care and wellbeing services.

Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, a suitable work environment and technical solutions to be as inclusive as possible. You will be subject to a safer recruitment process, including disclosure of criminal records and vetting checks.

The company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know more about how we use your information, please see our website’s privacy policy.

Ready to take the next step in your IT career? Apply today and help us deliver outstanding care through exceptional IT support.