Helpdesk Manager

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Warrington, England, United Kingdom.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

• Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within the site.
• Ensure the Helpdesk Advisor Team understands the Life Cycle of a Work Order and facilitates a smooth handover of work orders to the operational team.
• Understands Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business.
• Evaluate, review and implement continuous improvement process changes.
• Coaches and mentors a small team of Helpdesk Advisors and manages performance of the team including but not limited to writing and delivering monthly one-to-one meetings with team members.
• Supports the Management Team on training and roll‑out of any agreed processes, and incorporates any changes necessary in duties, methods, working hours and procedures.
• Plans and arranges call outs, maintenance visits, delivery of materials, extra works within contracted SLAs.
• Manages CAFM system as key user on site including PPM records, reactives and reporting.
• Actively identifies and implements innovation across the contract to enhance performance and continue to meet client expectations.

• Monday - Friday
• 8am - 5pm
• Site Based

• Proven experience in management within FM or a related industry.
• Excellent communication and client‑facing skills.
• Knowledge of health and safety legislation.

Email for more information or apply online now!

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Service line: None

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

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