Bank Support Worker

Bank Support Worker – Flexible Hours & Multiple Locations in Warrington

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Job Role: Bank Support Worker

Services: Elderly & Dementia, Mental Health and Learning Disabilities Services

Hours per week: Full or Part‑time flexible ad‑hoc hours, days and nights available.

Salary: £12.61 per hour (+ £1 per hour Night Enhancement)

Benefits:

• Blue Light Card and other discount schemes: we cover the cost of your card, unlocking various discounts for childcare, shopping and online training courses.
• Night Enhancement: an additional £1 per hour for hours between 8 pm and 8 am.
• Free Meals: available to all staff working 12‑hour shifts.
• Refer a Friend: earn a £200 bonus for a successful referral.
• Christmas Enhancement (Double Time): double‑time pay for allocated Christmas hours.
• Technology investments: care plans and rota apps with full training.
• Shift flexibility: 3‑ to 12‑hour shifts, sleep‑in shifts, same day and future booking.
• Pay immediate: 80 % of pay available immediately via Flex Earn.

Key Responsibilities:

• Mentor new colleagues during induction.
• Participate in supervision, observation and appraisal processes.
• Provide effective communication including accurate written reports.
• Follow WCL financial procedures.
• Act in line with environmental and sustainability principles.
• Help maintain a caring environment aligned with best practice and legislation.
• Contribute to clear communication with all stakeholders.
• Deliver high‑quality care in line with support plans and policy (personal care, physical and mental support, medication, activities and engagement).
• Seek and share the views and preferences of the people we support.
• Promote high levels of satisfaction among people we support, families, colleagues and commissioners.
• Support the Service Manager with complaints and concerns following WCL policy.
• Maintain positive relationships with families, community and external partners.
• Understand and implement safeguarding procedures.
• Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training.
• Recognise and report safeguarding concerns.
• Take reasonable care of own and others’ health and safety.
• Cooperate with the employer to ensure compliance with legislation.
• Support the Service Manager in maintaining a safe environment.
• Respect confidentiality in line with Data Protection Act 2018 and ISO
  27001.

Qualifications:

• Essential:
  Evidence of wanting to develop professionally; willingness and ability to learn.
• Desirable:
  Recognised health or social care qualification; experience supporting people with disabilities, older people, dementia or mental health needs; experience working as part of a team.

Technical

Skills:

• Essential:
  Handle basic numerical data, including simple financial information; use Microsoft Office (Word and Outlook).
• Desirable:
  Use WCL transport or own transport when required.

Personal Qualities:

• Essential:
  Understanding of fairness and valuing diversity; safeguarding knowledge; work positively and flexibly in a team; positive values towards disability, older people, dementia and mental health; understanding and demonstrating WCL key statements; provide high‑quality support to people with learning disabilities, dementia and mental health needs; good verbal and written communication; ability to listen sensitively; strong interpersonal skills; maintain positive relationships.
• Desirable:
  Plan, organise and prioritise tasks; understanding of positive, person‑centred support planning.

Ready to Change Lives? Apply Now!

If you are passionate about making a genuine impact and enriching the lives of others, we would love to hear from you. We receive a high volume of applications each day; if your application passes our pre‑screening, a member of our friendly team will contact you for next steps.