Credit Support Administrator

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Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

The core purpose of this role is to take full responsibility for customer master, cash posting, and manual invoices for EMEA markets. The role will be reporting to the Senior Credit Support Administrator.

Please note:

This is a fixed term contract position. Once the successful candidate has been appointed, the contract will run until the end of August 2026.

• Set up all new Customer accounts in ERP for below markets
• UK, France, Germany, Netherlands/Luxembourg, and Belgium
• Validate Customer Details Name, Address, and Postcode
• Liaise/Confirm discount and price lists with the Sales Team
• Carry out VIES check to ensure VAT number correct / apply correct VAT code
• Manage Parent Account set up for the Buying Groups
• Customer Master Data Amendments
• General House Keeping
• Update customer bank details for SEPA DD collection
• Run weekly SEPA DD collections
• Contra accounting between AR and AP

• Post payments onto Customer Account for all Markets
• Reconcile/allocate payment
• Liaise with credit controller in market if required/debit notes

• Process Manual invoice/credit notes in ERP once approved in Market

• Monitor group credit inboxes daily
• Action internal emails relating to customer master updates

• Admin skills and ability to work within a busy Finance/Credit Control team
• Strong attention to detail
• Excellent numeracy and keyboard skills
• Able to organise your own workload
• Excellent written and verbal communication skills
• Team player with customer service focus
• IT skills – Excel and Word
• Aurora (AS400) experience preferable
• Language skills (French and German preferable but not essential)

• Flexible Working Hours
• Hybrid working
• 25 days Annual Leave per year
• Life Insurance
• On Site Gym
• Employee Discount
• Employee Referral Scheme
• Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

• Entry level

• Full-time

• Accounting/Auditing and Finance

• Sporting Goods Manufacturing