Customer Service Advisor

Hours: 25 per week on either 13.30 - 18.30 or 09.30 - 14.30 shift

GFS is a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. We provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution. We provide accurate and up to date tracking of all parcels, manage all questions and queries and seamlessly handle claims for missing and damaged goods.

Our solution has helped many retailers reach customers across the UK and worldwide that were previously out of their reach.

Are you passionate about making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you! Join our team as a Customer Care Advisor and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success. Full training will be provided.

• Call Handling within time frames set out within the KPI’s;
• Action of emails in a prompt manner in time frames set out within the KPI’s;
• Booking of collections; tracking of collections; within the time frames set out in the KPI’s;
• Raising tickets in the agreed time frames set out in the KPI’s;
• Resolving tickets in the agreed time frames set out in the KPI’s;
• Tracking of consignments;
• Pass all customer escalations to the Customer Services Manager in a prompt manner;
• Ensures that the company satisfies both its internal and external customer needs;
• Communicating courteously with internal and external customers by telephone and email;
• Keeping up to date with any organisational changes in products or services;
• All other reasonable requirements as specified by senior management.

• Self
  - Motivated, ambition to succeed, motivational;
• Experience with in a customer service/call centre environment;
• Ability to communicate and influence suppliers to deliver a premium service
• Experience in the parcel industry

• Strong ability to impact and influence;
• Listens to and values the opinions of others;
• High level of integrity, trust and respect;
• Ability to make decisions;
• Approachable, adaptable and flexible;
• Challenges assumptions and encourages change;