Reservations Administrator

Job Title:

Reservations Administrator

Location:

Ross - Shire Salary: £34,000 Job Type: Permanent, Full-time The Opportunity Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high-end, fast-growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure.

Key Responsibilities Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner Build and maintain strong relationships with travel agents and external booking partners Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences Maintain up-to-date knowledge of availability, packages, events and on-site activities Liaise with operational teams to support smooth pre-arrival planning and guest preparation Maintain accurate records and ensure booking systems are kept fully up to date Requirements Essential Previous experience in reservations, hospitality administration or a similar customer-focused role Strong organisational skills with exceptional attention to detail Confident written and verbal communication skills Experience using booking systems and Microsoft Office Ability to manage multiple enquiries and bookings simultaneously

Desirable Experience working with luxury travel agents or tour operators Understanding of room yield, rate management and upselling techniques Whats on Offer Salary: £34,000 per annum Benefits:
Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business Working Pattern: 45 hours per week, typically 09:00 18:00, including weekend working Career Development:
Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience About You Highly organised with a proactive, solutions-focused mindset Calm under pressure and able to manage a fast-paced workload Passionate about delivering exceptional service standards Commercially aware with strong attention to detail Apply Now For more information, contact Lauren at Global Highland.