Customer Service Advisor

Customer Service Executive

Location: Birchwood

Competitive Salary + Benefits

We are looking for a proactive and enthusiastic individual to join our Customer Service Team. In this fast-paced role, you will support our Sales Teams and Management while delivering exceptional service to our fuel card customer base. You will also play a key role in providing back-office support and administrative duties for the fuel card department.

• Complete administration duties accurately and professionally, in line with agreed SLAs.

• Provide documentation and back-office support for fuel card customers, liaising closely with Fuel Card Sales and Management.

• Produce and run reports as required.

• Seek out information to bridge any gaps in knowledge.

• Use IT systems effectively and in accordance with company policies.

• Carry out any other duties required by the department.

• Understand departmental and business targets, and recognise the role you play in achieving them.

• Lead by example, ensuring customer needs are identified and met.

• Deliver a courteous, timely and professional service at all times.

• Log, manage and resolve customer enquiries, including card cancellations, card orders, invoice and transaction queries, customer reporting, credits, site mapping, lead generation and general account support.

• Demonstrate enthusiasm, cooperation and flexibility to support teamwork across the business.

• Build strong relationships with internal teams to ensure high-quality customer service and back-office support.

• Adhere to all HR policies and procedures.

• Communicate regularly with your line manager regarding targets and performance.

• Promote core values and business objectives within the team.

• Take responsibility for your own personal development.

• Clear and confident communication skills

• Effective listening skills

• Strong attention to detail

• Ability to prioritise tasks

• Good time management and organisational skills

• Ability to perform under pressure and meet deadlines

• Proactive, positive and solution-focused approach

• Forward-thinking and self-motivated

• Ability to use positive language with customers

• Strong problem-solving skills

• Able to work both independently and as part of a team

Apply today!