Customer Service Representative

Overview

Oxygen Talent Solutions is a UK-based recruitment agency specialising in the Technology, Renewable Energy, and Professional Services industries. We are dedicated to bridging the gap between job seekers and employers by aligning opportunities with candidate skills and aspirations. With over 50 years of combined expertise in talent acquisition, we are a trusted provider of Contract and Permanent Recruitment, RPO, MSP, SoW, and Project Recruitment Solutions.

Our team is committed to ensuring a seamless hiring process while delivering outstanding results. We pride ourselves on offering exceptional service to both clients and candidates.

Our client is a leading precision engineering manufacturer, trusted across industries to enhance operational efficiency, ensure safety and support sustainability goals. With a legacy of innovation and quality, their products empower customers to track, review, and manage processes with accuracy and confidence.

Job Title:
Customer Service Representative

Department:
Customer Service Centre

Location:
Warrington or Greater Manchester

Reports To:
Operations Support Team Leader

The Customer Service Representative is a customer‑focused role responsible for delivering a high level of service to both internal and external business customers. The position supports day‑to‑day operational and customer service activities, ensuring enquiries are handled efficiently, accurately, and professionally.

The successful candidate will work across the organisation to ensure customer requirements are met, issues are resolved promptly, and service levels are consistently maintained. This role requires good communication skills, attention to detail, and a proactive, solutions‑focused mindset.

• Act as a primary point of contact for business customer enquiries via phone and email, providing timely and accurate information
• Handle business customer queries professionally and courteously, always ensuring a positive customer experience
• Liaise with internal teams to resolve customer issues and support the successful completion of customer requests
• Proactively monitor open requests or orders and follow up to ensure commitments are met
• Keep customers informed of progress, delays, or changes in a clear and timely manner
• Maintain accurate records within internal systems and ensure data integrity
• Support order processing, returns, replacements, and general post‑sales enquiries
• Provide support and cover for colleagues during periods of absence or high workload
• Contribute to continuous improvement of customer service processes and practice

• Previous experience in a telephony and online customer service role preferred
• Strong verbal and written communication skills with a confident telephone manner
• Customer‑focused, with a genuine desire to deliver excellent service
• Ability to prioritise tasks and manage multiple activities simultaneously
• Strong organisational skills and attention to detail
• Comfortable working both independently and as part of a team
• Confident using Microsoft Office applications (Outlook, Word, Excel), Salesforce or an equivalent CRM system and internal ERP systems
• Flexible and adaptable to changing business needs
• Excellent problem‑solving and decision‑making skills
• Ability to remain calm and professional under pressure
• Strong interpersonal skills, able to work effectively with customers and colleagues
• Proactive approach to identifying issues and suggesting improvements
• Demonstrates reliability, accountability, and professionalism

• Fluent in English, both written and verbal
• Additional languages such as Spanish are an advantage but not essential
• Office‑based role, with collaboration across teams as required
• Full time office-based role - 5 days a week – 08:30 to 17:00
• Must be a car owner and driver - There will be occasional driving to the businesses warehouse in Warrington, potentially 2 or 3 times a month – fully expensed