Customer Care Co-Ordinator

Location: Warrington

Salary: Initial temp
Contract Type: Temp until March 2026

Hours: Monday to Friday, 9am – 5:00pm

As a Customer Care Co‑ordinator, you will be the first point of contact for homeowners after they move in. Your role is to ensure that any issues or defects are managed efficiently, professionally, and with empathy. You’ll coordinate with internal departments, contractors, and site teams to ensure timely resolutions and maintain our high standards of customer satisfaction.

• Manage incoming customer queries via phone, email, and CRM systems.
• Log and track defects and service requests in line with NHBC guidelines and company procedures.
• Liaise with site managers, subcontractors, and suppliers to arrange remedial works.
• Schedule appointments and follow up to ensure works are completed to satisfaction.
• Keep customers informed throughout the resolution process, providing clear and timely updates.
• Maintain accurate records of all communications and actions taken.
• Support the Customer Care Manager with reporting and administrative tasks.
• Promote a positive customer experience and uphold the company’s reputation for quality and care.

• Previous experience in a customer service or coordination role, ideally within the house building or property sector.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to remain calm under pressure and handle complaints professionally.
• Proficient in Microsoft Office and CRM systems.
• A team player with a proactive and solution‑focused attitude.

If you are interested in this role please send your CV to j