Service Advisor

View more categories View less categories Brand BMW Careers Contract Type Permanent Hours Full-time Business Area Sales / Customer Service Salary Competitive Number of Vacancies 1

Halliwell Jones Warrington is looking for a Service Advisor.

Your role

The position is located at our Warrington Centre which is a fantastic modern facility consisting of Aftersales, Bodyshop and BMW and MINI Sales.

Hours:

Average 46.33 hours per week (45 hours Monday to Friday and 4 hours 1 in 3 Saturdays).

Your Responsibilities:

• Act as the key liaison between customers and the workshop. Ensure a seamless and professional experience for customers bringing in vehicles for servicing, repairs, or MOTs. Deliver excellent customer service and manage customer expectations effectively. Support the workshop team in meeting operational targets.

Your profile

• Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
• An outstanding attitude and passion for customer service.
• Passion for BMW products and technology.
• Strong interpersonal and presentation skills.
• Ability to work autonomously.
• An enthusiastic, dynamic and team orientated personality.
• Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
• Strong organisational and prioritisation skills.
• Team player that offers help and support to others.
• Thorough knowledge of computer applications (MS Office, Drive).
• Full UK driving licence (preferred).

Rewards

• Enjoy 30 days holiday (including bank holidays) plus your birthday off to celebrate! Increases to 33 days with length of service
• We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules.
• employment
• Family run business and friendly culture
• Specialist training with BMW UK
• BMW accreditation
• Ongoing development and achievable career path
• State of the art facility and working environment
• Life Assurance Scheme

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.