Customer Service Advisor

We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you’ll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction.

Customer Service Advisor benefits:

* Training is included to prepare you for this role

Customer Service Advisor role:

* Provide the highest levels of customer satisfaction and service at each customer contact

* Own a customer/Internal contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times

* Gather customer data to ensure UU’s records are complete

* Investigate a Customer/Retailer/Internal query to resolution and to their satisfaction

* Strive for telephone resolution first time

* Escalate to Team Leaders where it doesn’t feel it is the right outcome for the customer

* Proactively contact customers based on their interactions and feedback on UU’s automated systems.

* Plan a schedule of works against household and non-household targets

* Monitor schedules throughout the day, keep customers updated and plan any required top up work

* Build effective working relations with other UU teams as well as the Contract Partner’s field operations

* Undertake ad-hoc projects and activities as required by Metering Delivery

Customer Service Advisor pay:

£14.21 per hour