Customer Success Manager

Job Title and Location

Customer Success Manager – Warrington, United Kingdom (Printonline)

£25,000 – £35,000 base + up to £8,000 bonus potential.

Talos
360 is a market‑leading talent software and online recruitment media business, helping organisations solve today’s hiring challenges through our HR tech. We support over 900 companies across the UK and are growing quickly with ambitious plans and continued investment.

We were recognised in 2024 as the #1 Great Place to Work overall (UK mid‑sized) and the #1 Great Place to Work Mid‑Tech company in Europe
, a reflection of the culture, development and support you’ll feel from day one.

• Build strong customer relationships and act as a trusted point of contact.
• Support onboarding, training and ongoing product adoption.
• Run check‑ins and reviews to understand goals, progress and next steps.
• Spot risks early and take action to keep customers happy and successful.
• Work closely with Support, Product and Sales to resolve issues and improve the customer experience.

• A customer‑obsessed mindset – you care about doing the right thing for customers.
• Experience in recruitment, resourcing, client services, account management or another customer‑facing role.
• Confident communicator who can manage multiple stakeholders.
• Organised and proactive, with strong attention to detail.
• Technically minded, comfortable learning systems and using data/insight to guide conversations.

• Salary: £25,000 – £35,000 base + up to £8,000 bonus potential.
• Based in Warrington in an incredible office building.
• Full training and support – we’ll set you up to succeed in Customer Success.
• Clear progression opportunities and a team that will back you.

Entry level

Full‑time

Customer Service;
Administrative and Support Services

Apply today to find out more and take the next step in your career.