Technical Customer Success Executive

We have an exciting new role for a Technical Customer Success Executive to join our team in Warrington! This role is office based, hybrid working is not available.

The Technical Customer Success Executive is responsible for managing the end-to-end customer journey to an industry-leading standard, delivering exceptional service in alignment with company standards and SLAs.

Key Responsibilities

• Act as the central point of contact for customers, internal colleagues and depots, ensuring ease of doing business and fostering strong relationships
• Deliver accurate and timely hire contract administration
• Follow up on enquiries to increase conversion rates and respond to invoice queries professionally
• Manage off-hire requests and contract closures promptly and accurately
• Upsell products using CRM data and cross-selling techniques
• Maintain up-to-date knowledge of equipment, services, and digital tools to provide accurate information and support
• Proactively resolve issues to uphold operational excellence
• Perform outbound sales calls to promote new products and reactivate dormant accounts to increase spend

What we offer?

• Real Living Wage Payer
• Excellent development opportunities
• Exceptional benefits including:
• Incentive scheme
• Life Assurance
• Employee assistance programme
• Opportunity to buy and sell holidays