Customer Service Associate

Customer Service Associate
, you’ll be the first point of contact for our valued B2B customers, delivering exceptional service, building lasting relationships, and representing Sonova with professionalism and care. You’ll play a crucial role in maintaining the personal connection between our brand and the people who rely on our products every day.

• Deliver consistent, high-quality customer service via phone, email, and other channels, ensuring customer satisfaction and loyalty
• Accurately process orders and provide detailed product and service information
• Resolve customer inquiries, complaints, or issues efficiently, with a focus on first contact resolution
• Act as a trusted liaison between customers and internal teams, ensuring smooth communication and issue tracking
• Build and maintain strong, trust-based relationships with customers by understanding their needs and providing tailored solutions
• Record and manage customer interactions using relevant systems while ensuring data accuracy and confidentiality
• Collaborate with team members to identify process improvements and contribute to service excellence
• Uphold company values, policies, and standards while advocating for customers and supporting those with hearing loss

• Proven customer service experience with a strong passion for helping others
• Confident communicator with excellent interpersonal and conflict resolution skills
• Organised and detail-oriented, able to manage multiple tasks and priorities effectively
• Technically adept, with experience using customer service systems (e.g., SAP, Salesforce preferred)
• Open to feedback, with a strong desire for continuous learning and self-development
• Reliable, conscientious, and committed to achieving high standards of accuracy and service

• A supportive team and management that values quality
• A permanent role in a company that truly makes a difference
• Endless opportunities for learning and professional growth
• Attractive salary, annual bonus, employee assistance program
• 5 weeks of annual leave plus bank holidays

Applicants must have the right to work in the UK.

Please note:

We only consider direct applications for this position. #LI-NB1