Customer Support Advisor

What will you do? Make an impact!

Due to continued growth and success, we are looking for proactive and enthusiastic team members who provide excellent, friendly, and professional service to our customers.

Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. In this role, you will understand customer needs, communicate effectively, and exceed internal service levels.

• Providing outstanding support to our customers throughout the end-to-end process order to cash life cycle, from inquiry through to invoicing.
• This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed via email and telephone.
• You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system.
• You will be the internal buddy for our sales team, ensuring an excellent customer experience from start to finish.

• Experience of working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end-to-end life cycle.
• Experience of det...