Services Customer Care Centre Agent

Services Customer Care Centre Agent

Location - Warrington

Are you a customer-focused professional who thrives in a fast‑paced environment? Do you enjoy solving problems and working with cross‑functional teams to deliver outstanding service? If so, this role could be a great fit for you.

At Schneider Electric, we’re looking for a Services Customer Care Centre (SCCC) Agent to join our team in Warrington. You’ll be the first point of contact for customers, handling urgent breakdowns, troubleshooting issues, and ensuring we meet our service commitments.

• Answering customer calls, primarily from contracted customers, and logging urgent breakdowns.
• Liaising with service engineers and internal teams such as Customer Success Managers to resolve issues.
• Ensuring SLAs (e.g., 4‑hour and 6‑hour response times) are met.
• Logging callouts via our BFS/BFO system to track customer interactions and maintain accurate records.
• Working in a fast‑paced environment where problem‑solving and decision‑making are key.
• Staying up to date on product knowledge, industry trends, and company updates to provide accurate and relevant information to customers.

• Strong customer service experience. Comfortable handling calls and solving customer issues.
• Excellent communication skills: clear, professional, and able to build relationships quickly.
• Good organisation and problem‑solving skills.
• SAP experience helpful but not essential – training provided.
• Ability to work well in a team and adapt to a dynamic environment.

• 4 days on, 4 days off (12‑hour shifts with a 1‑hour break).
• Hybrid working available after training; based in Warrington (Gemini office).

Competitive salary & bonus scheme.

• 28 days annual leave + public holidays.
• Holiday buy & sell programme.
• Pension scheme.
• Employee share ownership programme.
• Various health & wellbeing support options.
• Gym Flex.
• Open Talent Market (internal mobility opportunities + access to mentors & projects globally).
• Shopping & dining discounts.
• Learning portal and much more.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Please submit your application online. This position will be posted until filled.