Sales & Service Advisor

We are looking for a Customer Service Advisor to join our Domestic Sales team, in our Birchwood HQ.

This is a temporary position until the end of April 2026.

Location:

Warrington, Birchwood Park - Free onsite parking.

Contract:

Temporary

Hours:

Monday to Friday, 8am – 5pm (Office based) 2 in 4 Saturdays, 9am – 12:30pm

If you are passionate about delivering a great customer experience, enjoy working in a fast‑paced environment, and have strong sales and communication skills, this is an exciting opportunity for you!

As a Customer Service Advisor
, you will be the first point of contact for our domestic customers looking to place fuel orders.

You’ll deliver exceptional service and handle complex queries.

• Handling inbound calls from domestic customers who want to place orders for fuel.
• Asking security questions to validate customer identity.
• Supporting vulnerable customers
  , ensuring their needs are met with care.
• Addressing customer queries, such as late deliveries
  , and offering solutions to resolve issues.
• Ensuring customer details and orders are accurately recorded.
• Promoting additional products and services where relevant to meet customer needs.

• Customer-focused individuals who demonstrate empathy and patience.
• Experience in selling and cross‑selling is desirable.
• Strong listening skills
  , and the ability to communicate clearly and confidently.
• A proactive,
  solutions‑focused approach to resolving customer issues.
• A team player who is self‑motivated, resilient, and results driven.

At Certas Energy, we believe in putting the customer first. We are committed to:

• Empathy
  :
  Understanding our customers’ needs and providing a supportive experience.
• Customer‑Focused
  :
  Always aiming to deliver the best service and build lasting relationships.
• Solutions‑Focused
  :
  Finding quick, effective solutions to any issues our customers may face.

• Competitive salary with a generous on target earnings
• 25 days annual leave (plus bank holidays) Pro rata
• Employee Assistance Programme (including access to Physiotherapy and Wellbeing services)
• Group discount scheme

If you’re a compassionate, customer‑focused individual who enjoys working in a results‑oriented environment, we’d love to hear from you!

Certas Energy is the leading independent distributor of fuels and lubricants in the UK.

With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.

Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high‑quality fuel and associated services to homes and businesses all over the UK each year.

We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all our customers.

We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast‑paced working environment. This is fundamental to good business performance, and integral to our long‑term business success.

We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on qualifications, and experience only.

If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.