Forensic Services

Forensic Client Services Administrator (Part-time)

Part-time

Eurofins Forensic Services (EFS) is the largest forensic service provider in the UK and Europe. We are part of Eurofins Scientific, which is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on and forensics.

Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2022, Eurofins generated total revenues of EUR 6.7 billion and has been among the best performing stocks in Europe over the past 20 years.

Eurofins Forensic Services (EFS) laboratories are amongst the most advanced analytical facilities in Europe, enabling the company to offer a complete and comprehensive range of independent and innovative forensic testing solutions to police forces, legal and criminal justice organisations throughout the UK and Europe.

EFS DNA laboratories, located in Birchwood Park, serve multiple customers and are continuously working to develop new DNA technologies for forensics. An extended range of forensic DNA techniques is offered covering all routine and specialist analyses, available on demand. The PACE laboratory provides rapid, cost-effective DNA profiling of reference samples, with results loaded to the National DNA Database or made available to Reporting Officers for comparison.

The DNA Crime Stain team carries out DNA profiling from a wide range of sample types to assist in investigations. Our services are noted for exceptionally high success rates, rapid turnaround times and competitive pricing.

Working Hours: 25 hours per week (Monday to Friday 10:00 – 15:00)

An opportunity has arisen to join our dedicated team of forensic Client Service Administrators.

A Client Services Administrator plays a key role in supporting the smooth and efficient running of our DNA Laboratory. This is a dynamic, customer‑focused position where you will be the friendly, knowledgeable link between our laboratory teams and the clients we serve. You will handle a variety of tasks including managing calls, responding to sample enquiries, preparing reports, and ensuring accurate data entry into the LIMS system currently in use.

The role offers plenty of variety and requires someone who enjoys working collaboratively, communicating confidently, and adapting to shifting priorities. Your flexibility and attention to detail will help us consistently meet our contractual turnaround times (TRTs) and deliver an exceptional service experience to both internal and external customers.

Due to the sensitive nature of the role, applicants must obtain security clearance, which requires five years of continuous UK residency. Vetting is carried out by a third‑party to NPPV/3 and SC standards, and any criminal convictions, whether yours or those of close family members or anyone living in your household, may affect eligibility.

• Deliver fast, accurate data entry that keeps our operations moving.
• Be the friendly, professional point of contact for customer queries—internal and external.
• Own the delivery of daily, weekly and monthly customer reports.
• Build strong, positive relationships with customers, understanding their needs and working styles.
• Follow Customer…