Account Service Manager

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.

With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.

Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.

• Develop a deep understanding of clients' business needs and objectives, providing tailored solutions and ongoing support
• Act as the primary point of contact, fostering strong client relationships and ensuring high satisfaction levels
• Collaborate with internal teams to ensure timely and successful delivery of our services to clients
• Identify growth opportunities within accounts, proactively recommending upsell or cross-sell options to enhance value
• Monitor account health, track key performance metrics, and prepare regular reports for clients
• Address client inquiries, concerns, and escalations in a timely and professional manner
• Stay informed on industry trends, market dynamics, and competitor activities, offering strategic insights to clients
• Lead and implement change projects, optimizing system utilization and driving continuous improvement in client operations

• Bachelor’s degree in Logistics, Supply Chain Management, Robotic Automation, Information Technology, Mechanical Engineering, or Electrical Engineering
• Proven experience in project management, account management, or customer success, preferably within the automation or SaaS industry
• Familiar with warehouse management or solution design in logistics, 3PL, automation and related fields
• Strong communication and interpersonal skills, with the ability to engage effectively with clients at all levels
• Excellent problem-solving abilities and a proactive approach to addressing client needs
• Fluent in English and Chinese, both spoken and written, to support daily operations and business negotiations. An additional European language is a plus
• Hybrid work model based in Warrington, UK, or Ratingen, Germany
• Willingness to travel across the EMEA region as needed